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Job Description
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Keeps up to date of competitors product information and using this to provide critical comparison for potential customers.
- Follow showroom sales process as defined by management team.
- Present the features, technology, safe systems and unique selling points of the vehicle to customers during a showroom presentation. Ensure that the product presentation is tailored to the wants and the needs of the individual customer
- Assist the sales consultant in planning and managing the test drive process
- Provide test drive (familiarization drive) and offering product insight during the test drive at the convenience and location of the customer.
- Proactively approaching customers in the showroom to offer help/advise and introducing the customer to the sales consultant.
- Setup, assign and connect all ?connect? enable vehicles, provide customer demonstrations to connect features of the vehicle and customer vehicle (is connect vehicle is in the country).
- Utilizes advantages on the line to understand and demonstrate product technology
- Use all available digital signage and guidance to enhance the customers experience (if available)
- Guide the customer whilst using the online configurator to establish the ideal model and specification.
- Follow up all customer inquiries in a timely manner
- Involvement in marketing and launch events
- Completion of product expert training program and certification
- Carry out any temporary assignments as required by the sales manager
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