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Job Description
- Must be fluent in Arabic and English, both spoken and written.
- He must be aware of the latest practices and references related to the management of visitor journey as well as performance standards in the field of beneficiary service centers or visitor service centers and the management of operations related to.
- The ability to manage customer/visitors expectations during their journey while utilizing the services of the center during the visit
- He must have excellent abilities in dealing with computers, business management programs and customer relationship management systems
- He must have excellent leadership skills
- He must have a high ability to manage crises
- He should have good interpersonal traits and verbal and physical communication skills
- The ability to measure the performance of live interactions with customers during the visit
- COPC Implementation leader certification is preferred
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