Citi Looking for Transaction Processing Senior Manager – C13 at United Arab Emirates Full Time

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations – Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

• Key Responsibilities:
  Competencies should be related to the responsibilities, experience, and skills in the Job
  Description. Below are examples of which competencies could be used in this job description
• Handling of any ongoing projects at a cluster level MENAPT for P&R ops and drive the transformation agenda.
• Drive core and smart automation agenda for MENAPT/UAE P&R ops
• Track the status of implementation and provide regular updates to senior management.
• Responsible for operational metrics and analysis for MENAPT Payments and Receivables operations.
• Assist in various Business Office related work which may arise from time to time.
• Govern and implement the functioning of Citi DIFC and Citi ADGM. This includes setting up systems and processes as required by business.
• Assistance in operational readiness and management of P&R ops / vendor governance
• Provide support to TTS Head / SCOO / senior management on all strategic initiatives.
• Drive innovation agenda in the team with a focus on decreasing exceptions and improving cutoffs/TATs.
• Work in partnership with vendors, technology, and client operations teams to test & implement innovative solutions
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
• Assist efforts to help drive high rates of client adoption and commercialization of existing functionalities
• Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
• Research current treasury and client operational trends and suggest solutions
• Lead Self-service and Client Digitization agenda
• Focus on reducing costs while ensuring that the client services are not impacted.
• Ensure comprehensive / updated control processes are in place and are being adhered to.
• Maintain satisfactory results in MCA / IA / Control reviews.
• Ensure to have robust updated COB Plan and have it successfully tested.
• Meet regional / local quality standards for customer service (internal & external).
• Ensure minimal service complaints and their prompt resolution (if any).
• Continuous process improvement to improve customer service, control environment & reduction in cost.
• Any other responsibility assigned by the Supervisor time to time.

Qualifications:

• Graduate in commerce, banking or related fields.
• At least 10-12 years of previous experience in transactions processing/technology or related fields.
• Experience in managing a team of 5-10

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Competencies:

• Must have been in a senior managerial role in a bank or financial institution
• Should be able to work as a team member
• Establish a good rapport with all the internal customers.

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Job Family Group: Operations – Core
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Job Family:Operations Support
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Time Type:Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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