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Job Discription
As the Head of Customer Service, you will be at the forefront of our company’s commitment to delivering exceptional customer support. Leading a dedicated team of customer service representatives, your role will encompass strategic planning, team management, and process enhancement. Your priority will be to set clear performance objectives, inspire and empower your team, and foster a customer-centric culture. Collaborating with other departments, you will develop and implement customer service strategies that elevate the overall customer experience. Your adeptness at handling escalated issues with empathy and proficiency will be invaluable in resolving complex customer concerns. By gathering and analyzing customer feedback, you will identify opportunities for improvement and drive continuous enhancements in our service delivery. Your leadership will be pivotal in maintaining a positive company image and building strong, lasting relationships with our valued customers.
Candidate Requirement
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
