Boutique Helper
Job Summary
The Helper provides assistance to the sales team with the day to day work at the store, keeping the store and stock room neat and tidy, and helping the manual replenishment of stock from store room.
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
Main Responsibilities
§ Sales Staff Support
» Support the sales staff in various tasks as and when required
» Inform shop supervisor / shop manager about the status of consumables and packaging.
%
§ Cleanliness
» Keep storage room clean and stocks well arranged
» Maintain the cleanliness of products and shelves / silver products.
%
§ Customer Support
» Respond effectively to customers by carrying purchases to their cars when required.
Behavioural Competencies
%
Customer Care/Service
The ability to identify and satisfy the needs of internal and external customers, displaying commitment to meeting and exceeding their expectations
Level 1
ü Understands the importance of ongoing customer care and service level
ü Asks questions to identify the needs or expectations of customers
ü Adjusts personal style to deal with different customers
Technical Expertise
The ability to demonstrate and apply professional/ technical expertise/ knowledge for the role or position
Level 1
Fundamental knowledge of processes, methods and procedures
ü Understands the main processes and methods of work regarding to the position
ü Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
ü Identifies new and better approaches to work processes and incorporates same in own work
ü Strives to keep job knowledge up-to-date through self-directed study and other means of learning
ü Demonstrates understanding and knowledge of the current guidelines and HR tools, and utilizes these regularly in work assignments.
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