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Job Description
About Us
We are the leading partner in the luxury goods sector in the Middle East, as we own more than 600 stores in addition to 300 brands, and we have more than 65 years of experience in the region – Which made us a major player in the beauty, fashion and gifts sectors by providing distinguished services to our partners and enabling us to delight all our customers. We are rapidly transforming from a traditional luxury retail distribution and retail organization in the Middle East to a hybrid retail organization that makes the luxury experience accessible to our customers everywhere.
To support the next stage of our growth, we aim to build a work team with world-class specifications, and to employ technology and data in the continuous development of every aspect of our operations, from traditional retail to the supply chain and customer loyalty. That’s why we’re looking for the best talent and abilities to join us on our journey to explore new horizons together.
Your job duties
At Chalhoub, we express everything that is exceptional and unique. As a Fashion Consultant, you will be responsible for achieving individual and overall sales goals while providing an exceptional guest experience and providing support in customer relationship management, customer experience, and other key initiatives related to customers and employees in the store. In your role, we expect you to perform the following tasks:
. Collect data on customer behavior and best-selling and lowest-selling products, which will be a key component of workflow reviews.
. Enhance Relationships with customers through a comprehensive, multi-channel approach.
. Providing feedback and information regarding the product to the customer before the purchase process.
. Enhancing the employee loyalty measurement index through employee initiatives, culture and experiences.
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. Ensure adherence to visual commerce guidelines and standard operating procedures.
. Ensure that online purchase and in-store pickup are carried out in accordance with service level agreements.
. Ensure that On customer data according to the requirements of the marketing team.
. Promoting the customer loyalty program (MUSE) and staying updated on e-app offers, etc.
. Providing support regarding in-store marketing events
. Keep up with all our brand social media activities and campaigns.
. Boost in-store sales.
. Support in-store customer experience initiatives.
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. Delivering feedback regarding effective and ineffective matters within the store.
Ingredients for your success
- Requires Saudi citizenship or someone who is treated as a Saudi citizen
- Holds a high school diploma or diploma
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What we can offer you
You will turn your ambitions into reality with us. We will help you design your practical journey through rich experiences, learning and development opportunities, and dealing with different tasks within the framework of your role or through your internal mobility. Every day, our group creates diverse career paths for exceptional people.
We value the value you bring to us, and we strive to offer a competitive benefits package that includes health care, contributions to children’s education, remote work policies, flexible work policies, in addition to exclusive employee discounts. To review all our advantages and features
