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Job Description
Our Concierge is responsible for providing luxury service to customers by coordinating and facilitating the collection and delivery of the customers selected items with the sales team
Key Responsibilities
- Provide support to sales staff with various tasks where necessary
- Regularly keeping sales staff appraised on status of customer purchases and packages
- Effectively and efficiently support operations flow with sales team and cashiers for transfer of customer merchandise from counter to customers desired mode of transport/delivery
- Welcome and greet customers professionally, exuding that luxury experience, guiding them to their desired location
- Assist customers in offering a complete concierge service including attentive and warm approach, delivery and collections of goods purchased, carrying of goods to required modes of transport, including main point of contact for outsourced delivery companies
- Ensure services provided are in line with SOP
- Communicate with customers to ensure their satisfactory customer shopping experience
- Provide first line of service for customer service calls and complaints and efficiently identify the query or problem and connect the client with the appropriate member of staff to solve it
What we can offer you
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
