Buffalo Wings and Rings Hiring for Executive Manager مدير تنفيذي at Amman, Jordan Full Time

Role Summary

The executive manager leads the company to achieve company performance goals, company mission & vision, leads and supervises all relevant activities within all departments. The position is responsible for leading, providing feedback and developing the full potential of department heads, team member. 

Scope of the role:

1. Submit strategic plan to the board of directors that include Development plan, Marketing plan, and Sales plan on yearly basis
2. Develop company vision, mission and goals
3. To coach, develop and manage a senior team member
4. To ensure customer satisfaction and quality service
5. Implement operational and BWR standards to obtain results
6. Achieve financial goals
7. Lead marketing and business development activities
8. Represent the company in board meetings and processes.
9. Monitor Supply chain department ( purchasing, warehouse & central kitchen )

Essential Role Functions and responsibilities

Management

• Develops strategic plan for short and long term by studying technological, Operational and financial opportunities; presenting assumptions; recommending objectives
• The executive manager will be responsible for presiding over the entire Jordan Management Company (JMC), a corporate workforce supporting restaurants
• Manage budgets and make sure resources are allocated properly.
• Ensure all departments meet their individual goals and are responsible for overall operational, marketing, IT, financial and human resources accountability to the Jordan Management Company Board
• Full Profit and Loss responsibilities for a portfolio of all restaurants; including proactively leading and supporting restaurants to deliver desired results with respect to topline revenue, profitability, employee engagement and guest experience. Lead Monthly P&L Review with the Board
• Reporting to the Board, the executive manager main responsibilities are full Profit and Loss Responsibilities for all restaurants in a fast-growing system
• Ensure brand operating and product standards are in place; and lead a cross functional work team to identify, develop and implement revised and new standards to support company objectives
• Follow all BWR policies and procedures 100% of the time and ensure the same compliance from Jordan Management Company employees and store level management and staff
• Ensure achieves company budget by maximizing revenue, controlling costs (Food & Labor) and managing the business to a high standard
• Plan, oversee and ensure work standards, output and quality within operational objectives
• Implementation of adequate control tools to monitor the commercial situation in all aspects, daily, weekly, monthly and year to date.
• Increases management’s effectiveness by planning, monitoring, and appraising job results
• Set high standards for professional behavior and act as role model for team behavior and continuous learning
• Implement performance planning format, structure and process for all departments / branches
• Complete monthly performance plans and review with Managers: annual objectives, current priorities, performance against objectives and development plans
• Up-keeping and improvement of contacts to our business partners “Jenan Warehouse”.
• Represent Management Company & restaurants at BWR Corporate meetings and functions
• Manage day to day company operation and facilitate effective communication of objectives, alignment and priorities at the store level and management team
• Oversee development of an annual operational budget and manage key performance indicators (KPIs) against established financial targets.
• build strong authority metrics for decision making and organizing approvals and ensure implement it
• Coordinate with Finance, Operation, Maintenance, HR & BWR international for any new store opening

Finance

• Demonstrate capacity to manage scheduling, labor, cash control, food cost and payroll within financial budget
• Prepare for financial review to ensure focus, alignment, and development to ensure results
• Supervising and assisting in preparing budgets and working closely with the Finance department head to ensure formulated in the required manner and ensure the budget leads to accomplishes of company subjects and presented to the Board of Directors for approval.
• Review, analyze and prepare the comment on the monthly financial reports to present it on the monthly board meeting.
• Review the monthly financial statements to determine where improvements need to be made
• Coordinate with finance to build capital expenditure budget, responsible on preparing, presentation, and subsequent achievement of the restaurant annual operating budget, marketing and sales and capital budget).
• Ensure build & Implement cost control system under accounting department.

Operation

• Complete checklist for operation activities with collaboration with all department head / branches
• Supervise enduring customer relationships with consistent service and quality
• Ensure implement and maintain customer service standards within the store
• Ensure Implement operational procedures and standards consistently within measures for store performance
• Ensure all inspections procedures that evaluate progress in all stores

Marketing

• Analyze business growth opportunities and determine promotional strategy and tactics to increase sales
• Supervise on establishment of the Marketing Plan including the Action Plan (short, mid and long term) in co-ordination with the relevant Department Heads.
• Constant awareness of the general market trends (local, domestic, international) and the activities of competitors.
• Work closely with the marketing department to support promotions and programs that maximize revenue

Human Resources

• Oversee the supervision of assigned personnel, including hiring, work allocation, training, motivating employees to achieve peak productivity; manage performance; and recommendations for career development, promotion, discipline and separation.
• Address performance issues and provide each senior – team member every opportunity to succeed
• Provide support and guidance for the management team enabling them to achieve goals and aspirations.
• Develop a positive work culture for a high performing, motivated, satisfied team of department head

Technical

• Management and supervision in particular of technical matters (I.T and maintenance).
• Ensure safety, security, health, facilities, repair and environment standards are met in all stores
• Maintenance of material values, renewal and care of premises, furnishing and fitting, machines, assets and inventory.
• Follow up the technical reports that provided through maintenance and I.T departments

Quality

• Build & Develop quality assurance policy and ensure implementation.
• Ensure there is workforce compliance with all related safety rules and procedures and that hazards, risks and dangers are reported as required.
• Follow up the reports of the quality department to ensure that all branches comply with the rules of health and safety and they comply with BWR standards at work to ensure the quality of product and service.

Legal

• Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
• Ensure that the company complies with all requirements and laws of governmental and non-governmental authorities
• Ensure security of company document and contracts and Implementation of an archived system for all documents, contracts and company data
• Ensure all company papers are always updated on timely manner

Supply Chain

• Monitor the operation in warehouse and central kitchen and ensure smooth operation and comply BWR standard
• Review all suppliers contract periodically
• Monitor quality control system in warehouse
• Monitor the monthly purchasing budget with supply chain manager
• Supervise and approve any new supplier
• Review the profit margin and gross profit on monthly basis
• Ensure warehouse provide best material with best price

Skills / Requirement

• Minimum 10-years’ experience in multi-unit restaurant (or similar) industry
• BCs degree in administration management, hotel management, hospitality or any related field
• Strong oral and written communication skills, with comfortability in training and public speaking environments
• Experienced in restaurants and/ or hotel organizations with a steady, stable employment history, an attention to detail and outstanding interpersonal skills
• Excellent organizational management skills
• Experience building exceptional restaurant brands. Experience with casual dining establishments would be advantageous
• Proficient in reviewing financial, budget, statistical and/or performance data, manipulating data, and developing insights
• Highly proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Understanding of restaurant POS systems
• Fluency in Arabic, and high degree of English language proficiency is required