Blumont ES Hiring for Case Management Team Lead at Amman, Jordan Full Time

About Blumont:

Blumont works with communities around the world to take on big challenges. Whether it is delivering lifesaving humanitarian assistance, building the infrastructure that stabilizes communities, or helping to create economic opportunities for individuals and businesses, our work matters. What we do looks different in every community because the aspirations, needs, and opportunities of people in each community are unique. We are a dedicated team, more than 95 percent of whom are hired locally, providing relief, supporting recovery, and creating a more resilient future with the people and communities we serve.

A decade of civil war destroyed essential infrastructure in communities across Syria, impeding efforts to reestablish lives and livelihoods.  The Essential Services, Good Governance, and Economic Recovery Project (ES), the first task order under USAID’s Building Resilience and Inclusive Communities in Conflict (BRICC) IDIQ builds on progress made during the Syria Essential Services II Project (2016-2020) to continue strengthening communities in Syria. Efforts focus on rehabilitating essential services, building local governance capacity, and improving livelihood opportunities. As a part of essential services to Syrians going back to their areas of origin and/or new areas of return, ES will establish a case management system that would provide essential social and economic services to Syrian returnees. These services would target returnees, specifically women, youth, and vulnerable populations but also provide services in the selected communities of return for the community population.

Summary:

The Case Management Team Lead will join Blumont’s ES team based in Amman, Jordan as part of the senior management leadership.  S/he will be responsible for establishing a fully functional case management system in close coordination with local authorities to provide essential social and economic services to Syrian returnees and to vulnerable members of communities of return. This position reports to the ES Chief of Party.

Key Responsibilities:

Develop and Lead Roll Out of Case Management Protocols and Information Management System

• Establish, oversee and ensure the continued improvement of the technical and administrative operations of the case management intervention.
• Establish the overall case management information management system and corresponding protocols.
• Develop and maintain an up to date referral network system, identify gaps and work with existing NES implementing partners to fill gaps and/or work with USAID to fill any critical gaps where there are no existing services to ensure successful reintegration
• Maintain overall quality of the case management services:
  • Ensure the timely flow of case management activities to meet activity objectives and outcomes, including detailed design of case closure processes.
  • Oversee the integration of trauma-informed, gender and age-responsive services for participants.
• Ensure the appropriate protection, case management, child protection and GBV tools, guidelines and procedures are in place, understood, and utilized by ES staff and partners, and service providers.
• Utilize program data to inform program operations and to implement corrective action plans as needed.
• Train and offer needed support to the Information Management Officer to use IMS tools case trackers and other program activity and indicator trackers correctly and effectively.
• Ensure data received from the field teams is correctly entered into the program trackers on a regular weekly basis – gather, consolidate, clarify errors, and clear the program data.

Build an Effective and Supported Case Management Team

• Build and supervise a high performing team of protection professionals, including supporting the alignment of individual staff performance targets with overall activity objectives and outcomes.
• Ensure staff duty of care through a variety of mechanisms including the availability of support services and quarterly professional workshops to mitigate burnout and poor performance that could endanger not only staff, but participants.
• Design a team structure that identifies the proper number of case workers and senior case officers (supervisors) based on case load targets.
• Ensure case workers have sufficient support from senior case officers.
• Assign and review case managers/case workers’ caseload to ensure they are manageable and adjust as needed to ensure quality care is being provided to participants.
• Support senior case officers to provide appropriate support; and when needed, support individual cases, and provide regular monitoring of all aspects of services.
• Lead the post-service interviews with senior case officers to evaluate the quality and impact of case management and provide feedback to case managers as appropriate. 
• Ensure learning from post-service assessments are integrated into project implementation to support continuous improvement of service delivery.
• Lead on identifying case management and protection staff capacity gaps and developing capacity building plans to improve program quality.
• Support the continual professional development of the case management and protection staff through a combination of approaches – remote training, on the-job support and guidance, in-person training, peer to peer learning, etc.

Opportunity Identification for Support to Local Authority and Community Based Case Management Systems or Resources  

• Coordinate and develop strategic alliances with service providers to ensure smooth referral and monitoring of required follow-up actions.
• Represent Blumont at key protection forums in the region including relevant coordination mechanisms, technical working groups, seminars, workshops, and donor meetings.
• Formalize relationships with local actors that are providing similar or complementary services to understand how Blumont can promote local leadership in case management systems and protection policies.

Skills and Competence:

• 5-7 years of international experience working in protection programming in emergencies robust knowledge of international norms, interagency and minimum standards, and best practices in the field.  
• Expert knowledge of and experience in CVE, protection, case management, child protection and GBV in humanitarian or development contexts.
• Demonstrated experience in leadership roles overseeing protection and case management activities.
• Experience managing a diverse team remotely.
• Good knowledge of information management tools and systems.
• Demonstrated capacity for strategic thinking and ability to respond effectively to changing contexts and new challenges.
• Strong experience in capacity building and mentoring of others. Demonstrated high level facilitation, coaching and mentoring skills. Strong and practiced skills in developing and delivering trainings to multi-sectoral participants.
• Excellent written and oral communication skills, especially in the discussion of culturally sensitive items.
• Commitment to respect cultural differences and the ability to work effectively with people from a range of background and experiences.

Preferred Skills & Experience

• MSc in Counseling Psychology, Social Work, Public Health, or related degree preferred.

• Experience successfully working in and providing creative technical solutions for post-conflict and/or post-disaster environments is an asset.
• Knowledge of international and region-specific CVE, protection, case management, child protection and GBV technical standards and related best practices.
• Experience providing capacity building, mentoring and training using both remote and in-person approaches.
• English fluency required; Arabic or Kurdish language skills preferred.

Travel Requirements:

• 50% of time to Erbil or Northeast Syria (USG approval permitting).

Physical Requirements:

• Normal Office Conditions.