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Description:
Hiring now for Operations Specialists.
Location – Dubai
Qualification/Required Skills
Minimum 6-7 years’ experience in Oracle SQL and Application Support.
Previous experience in payment gateway operations or a related role is highly desirable.
Strong in Service Delivery and Support activities, Troubleshooting, Analytical Skills, Client Focused
Knowledge of applications Health Checks, Maintenance and Change related activity.
Knowledge of performance monitoring and log management tools such as: Splunk, AppDynamics
Experience of working in production support projects (this will be an added advantage)
Effective communication skills; verbal, non-verbal and written.
Knowledge of industry regulations and compliance standards (e.g., PCI DSS) is a plus.
High Level Tasks
Troubleshoot errors and application issues with internal teams and external stakeholders
Provide support to the entities during the integration and post live
Provide support to call centre agents in case of production issues
Continuously monitor payment gateway systems to ensure optimal performance, reliability, and security.
Respond to and resolve payment-related inquiries and issues from customers, clients, and internal teams promptly and professionally.
Provide technical support to customers and partners in integrating and troubleshooting payment gateway systems.
Stay up-to-date with industry regulations and compliance requirements related to payment processing and ensure our systems adhere to them.
Maintain accurate and up-to-date documentation of payment processes, procedures, and issue resolutions.
Collaborate with cross-functional teams, including finance, customer support, and IT, to ensure a cohesive approach to payment gateway operations.
Manage relationships with payment gateway service providers, Acquirers and coordinate updates, maintenance, and enhancements as needed.
