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UAE

Binance Looking for Trading Support Specialist – VIP at United Arab Emirates Full Time

Job Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Job Responsibilities:

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time

    • Job Requirements:

  • Minimum of 3 years of relevant experience in financial services, technology and/or customer support
  • Experience in real time client facing supporting functions, preferably with high priority clients
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business

    • Working at Binance
    . Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
    . Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
    . Tackle fast-paced, challenging and unique projects
    . Work in a truly global organization, with international teams and a flat organizational structure
    . Competitive salary and benefits
    . Flexible working hours, remote-first, and casual work attire
    Learn more about how Binancians embody the organization’s , creating a unified culture that enables collaboration, excellence, and growth.
    Apply today to be a part of the Web3 revolution!
    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

    Job Overview

    • Date Posted:
    • Job Title: Binance Looking for Trading Support Specialist – VIP at United Arab Emirates
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