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JOB DESCRIPTION
POSITION OBJECTIVE
– Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
– Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
– End to end store responsibility in absence of Store Manager
– Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
– Provide feedback to the Store Manager and Area Manager with regards to employees and products
Key Responsibilities
– Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
– Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
– Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
– Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
– Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
– Regularly audits own store administration and resolve any issues
– Manage the daily roaster, leave and grievances of the retail staff
– Maintain the visual merchandising standards at the stores all the time as per set VM standards
– Promote the Club Apparel Loyalty Program of the company for repeat sales
– Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
– Ensure awareness and vigilance at all times of security in the store without any negligence
– Must be updated about the various brands of the group for suggestive selling to the customers
– End to end store responsibility in absence of Store Manager
– Must be physically fit to stand for extended hours and heavy lifting
