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Are you interested in working for one of the world`s leading insurance and financial services companies? We are looking for Claims Handlers to join our multicultural team.
Allianz Partners in Ireland is part of the Allianz Group. The Allianz Group employs over 160,000 people in over 70 countries worldwide, each with their own in-depth experience of local markets and all focused on a common goal – local expertise and global presence
Allianz Care are the international health insurance experts at Allianz Partners. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued.
Job Description
The role of a Claims Handler involves processing medical claims for clients worldwide, from Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours timeframe. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.
Key Responsibilities
- Adjudicate and process Claims within the agreed company SLA – clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
- Use AWC’s client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
- Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
- Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
- In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
- Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
- Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
- Other Ad hoc duties as required
Requirements
- 1 – 2 years’ experience in a customer focused environment, ideally in an administrative role
- Proficiency in MS Office
- Completion or progression towards the Diploma in Private Medical Insurance.
- A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
- Fluency in English and a second language.
- Ability to work under pressure and to meet tight deadlines and service standards
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.
Allianz Partners is an Equal Opportunities Employer
For more information, please visit: www.allianzcare.com
