Alef Education Consultancy L.L.C. Hiring for Senior Accounts Receivables Specialist at Amman, Jordan Full Time

The Senior Accounts Receivables Specialist holds accountability for the complete Accounts Receivable (AR) process lifecycle. This encompasses managing and enhancing the end-to-end AR process, along with analysis and reporting. This role stands alone and entails managing B2B and B2C invoices, collections, and all facets of Accounts Receivable.

Key Responsibilities:

1. Manage Accounts Receivable (AR) Operations: Manage the entire accounts receivable process, continuously reviewing and enhancing the process for efficiency, timeliness, accuracy, and compliance with industry standards. This includes invoicing, payment collection, and reconciliation.
2. Collections Management: Implement effective strategies for timely collection of outstanding payments, closely monitoring aging accounts, and resolving payment discrepancies.
3. Customer Communication: Maintain regular communication with clients regarding their accounts, addressing inquiries, and disputes, and providing exceptional customer service.
4. Reconciliation: Reconcile accounts receivable ledger to ensure accuracy, identifying and addressing discrepancies promptly.
5. Reporting and Analysis: Prepare regular reports on accounts receivable performance, aging, and collection efforts, providing insights to senior management.

Job Details:

• Standardizes and enhances procedures for billing, invoicing, payment application, and reconciliation to minimize errors, ensure uniformity, ensure accurate and timely invoices, and ensure adherence to company policies and client agreements.
• Leverage accounting software and tools to automate repetitive tasks, reduce manual intervention, enhance accuracy, and streamline accounts receivable activities.
• Regularly review and optimize accounts receivable workflows to eliminate bottlenecks and enhance efficiency.
• Prepare for and support internal and external audits related to accounts receivable.
• Conduct periodic audits to validate the accuracy of accounts receivable data and documentation.
• Develop and execute effective strategies for prompt and systematic collection of outstanding invoices.
• Monitor, maintain and continuously improve automated reminders and follow-up procedures to encourage timely payments from clients.
• Collaborate with cross-functional teams, such as Sales and Finance and customer service teams to address client concerns, resolve issues, improve processes, facilitate smooth payment processes and achieve company objectives.
• Monitor payment trends and proactively identify accounts that require special attention or adjustments.
• Responsible for owning and enforcing credit policies to mitigate the risk of delinquent accounts and ensure adherence to approved credit limits.
• Analyze aging reports to identify overdue accounts and initiate appropriate collection actions based on severity and customer relationships.
• Engage in constructive conversations with clients to resolve payment disputes and negotiate repayment plans when necessary.
• Foster positive relationships with clients through proactive communication and personalized interactions.
• Address customer inquiries promptly, provide statements and invoices upon request, and aid resolve payment-related issues.
• Collaborate with sales teams to ensure a cohesive customer experience, sharing insights on payment behaviors and customer preferences.
• Monitor Daily Sales Outstanding (DSO) metrics regularly and take corrective actions to address deviations from targets.
• Implement tactics to expedite the collection process and reduce the average number of days it takes to collect outstanding payments.
• Continuously evaluate and refine collection letters, emails, and phone scripts to enhance their effectiveness.
• Ensure continuous application of provisions for uncollectible accounts and collaborate with the accounting team to ensure accurate bad debt reserves.
• Ensure continuous application of early warning systems to identify potential bad debt scenarios and take preventive actions to mitigate losses.
• Work closely with internal departments for Customer registration and collection of documents needed for the onboarding process.
• Assist in the month-end process for all aspects of Accounts receivable, including accruals.
• Responsible for reconciling and presenting unearned revenue, accrued revenue, and revenue recognition.
• Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) reconciliation to be performed monthly.
• Ensure revenue recognition is completed for all customers as per IFRS 15.
• Maintain all necessary documents including contracts, customer registrations, and others. 
• Assist in the year-end and month-end closing process and liaise with the auditors for their requirements.
• Ensure compliance with financial regulations and standards, maintaining accurate records and documentation.​

Required Qualifications:

• Educational Degree: A bachelor’s degree in accounting with a focus on core accounting subjects.
• Language Skills: Fluency in written and verbal English is required, with a preference for proficiency in Arabic.
• Certification/Licenses: Preferred certifications include ACCA, CIMA, CPA, CA, and CMA.
• Technical Competencies: Proficiency in MS Office is a must, and experience with Salesforce is required. Familiarity with Microsoft Dynamics 365 is preferred.
• Reconciliation Skills: Proven expertise in reconciliation and the ability to promptly resolve identified issues.
• Data Analysis and Reporting: Proficiency in data analysis to identify trends and transform them into useful reports for management.
• Problem-Solving: Demonstrated skills in problem identification, root cause analysis, and effective solution implementation.
• Experience: A minimum of 8 years of experience, with a substantial volume and complexity of Accounts Receivable transactions.
• Regional Experience: Preferred experience in the UAE.