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Description:
Hiring Applications Support Engineer
Essential day-to-day Responsibilities:
Provide technical support for enterprise-level application systems.
Respond to general questions and trouble tickets in a timely manner.
Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
Prioritize multiple, open issues.
Document issue triage as troubleshooting progresses.
Follow best practices for change control of proposed solutions.
Maintain service reports.
Document actionable bugs for engineering resolution.
Qualification & Requirements:
Bachelor’s in computer science or similar.
2-5 years in similar position.
Extensive knowledge in databases structure, queries and design.
Extensive knowledge and understanding in Integration methodologies, APIs, Webhooks and Web services.
Excellent communication skills, email writing, and reporting.
Project coordination skills.
Extra: experience with Perfect Gym, Zenoti, Micros.
