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| Job Location | Jeddah, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Medical & Healthcare Equipment |
| Functional Area | Not Mentioned |
Job Description
JOB SUMMARYThe Service Engineer is accountable for providing customer service and technical support by delivering the highest level of end user service performance from Installation and in any critical 24×7 environment.ACCOUNTABILITIESPolicies & Procedures:Adhere to all Zahrawi Policies & Procedures as applicable.Preventive Maintenance:Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.Ensure that all preventive maintenance is done for all machines.Machine Installation:Installation of all the products trained on.Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.Ensure that the machines are installed properly to avoid any issues with the customer.Machine Breakdowns:Regular and timely corrective actions for breakdown callsArrange deliveries of spare parts received in stimulating time.Sales:Sell and promote the service contract for the different product handled.Develop a good customer relationship.Achieve the target revenue for the whole year.Application:Support the Lab Technicians with any application related work that is needed.Trainings:Attend the training when scheduled / required.Administrative:Timely filling of the weekly reportTo support service coordinator in the preparation of the Health Authority/Quality Control documents for new installationsTo update the database of instruments with the service coordinatorCoordinate with Sales team regarding the technical information and pre installation site visit.Any appropriate sales lead / info to be shared with Sales team.Reports:Weekly Reporting to Line Manager.
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