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Job Description
Job Requisition ID: 158310
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
Embark on a transformative career as a Community Operations & Strategic Leader, entrusted with the mission of delivering world-class community services and ensuring unmatched customer satisfaction within the esteemed DFC Master Community.
Your role extends beyond conventional management it encompasses the orchestration of all operational elements, from community governance, activation/events to property and asset management.
What you will do
Strategic Responsibilities:
. Fully responsible on the P&L of the City – Budgeting and forecasting – EBITDA owner.
. Lead the overall set-up and management of the Community Services department, policies & procedures, guidelines, documentation, and processes.
. Overall responsibility for all community services department performance and management, including governance, tenant and property management.
. Overall responsibility of financial management for Community Services, including complete budget management and implementation of a successful service charge model.
. Drive a long-term commercial strategy of revenue generation for the city through a well-planned promotion of rate-card services and an innovative approach of new concepts and ideas.
. Coach and manage a fully marketing calendar to keep all communities activated (City Decoration/Seasonal Celebrations/Community Engagement/Internal Communications Plan).
Operational Responsibilities:
. Oversee the development & implementation of key documentation such as community rules & regulations, and Tenant Guidelines to include the tenant community journey (e.g. tenant onboarding, allocation of relationship manager, move in/out processes).
. Lead the development and implementation of proper service charge model.
. Lead as the main representative of Community Services in liaison with other divisions within DFC, and external regulatory authorities such as RERA, DLD, DEWA, Dubai Municipality, RTA etc.
. In partnership with senior stakeholders within the Community Management division, develop innovative revenue generation concepts to help meet financial targets.
. Effective liaison, support and assistance between community services revenue generation, and the leasing revenue via a fully coordination with the head of Leasing ResiComm.
. Ensure the Safety of all properties – Leading all Fire Drill + Planning all Evacuations plans properly.
. Deliver a high standard of landscaping management by enhancing the current status.
. Upgrade the common areas & look & feel of the City – Fully responsible of the infrastructure/Roads/Amenities/GYM
. Responsible of preparing all SOPs/a proper handover from construction to a full Property Management Status.
. Lead all discussions and meeting regularly with the owner associations.
People Responsibilities:
. Lead the team by providing effective line management to direct reports.
. Set a leadership example for the department of commitment, work ethic, habits and personal character.
. Set objectives and evaluate performance of individual direct reports and actively manage key personnel issues.
. Ensure that all staff acquire the required skills and knowledge through appropriate learning and development programs.
. Provide visible leadership to the division and across the organization to key stakeholders.
. Direct, manage and monitor the overall performance of the Community Services team members.
Required Skills to be successful
- Demonstrate a working knowledge of leading successful community management projects.
- Excellent knowledge of special projects/events management
- Excellent knowledge of revenue-generating methods in relevant industry and ability to initiate new ideas.
- Extensive knowledge across the key operational divisions and departments as well as dependencies with other additional areas of the business.
What equips you for the role
. Bachelor’s degree/University degree or equivalent experience
. 12+ years of experience within relevant industry managing premium communities/properties
About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
