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Job Description
Job Requisition ID:[[145482]]Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group?s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:? To be a central accountable lead for providing a seamless and complete Automotive offering to the customers of the localised sites/network pertaining to the role? Lead and maximize the performance of all the location?s operational functions: New Unit Car Sales, PreOwned Car Sales, AfterSales (Services, Spare Parts, Accessories).? Direct the activities of all departmental staff; coaching them in establishing their departmental financial and non-financial objectives: Sales, profits, capital expenditures, manpower, Employee Engagement, Customer satisfaction, mystery shop, Lexus standards; and, continuously monitor and evaluate their progress toward achieving those objectives.? Direct, motivate, and coach location employees to assure they consistently offer superior levels of service to the customer.? Ensure branch compliance with company mission, vision, Brand values, and all Government regulations such as employment terms, safety, health, environment & security.What you will do:Commercial Management:? Assumes ultimate accountability for the achievement of budgeted operational objectives in revenue, Margin, volume, profit, customer satisfaction, and employee engagement; thereby, maximizing returns on investment.? Hold regular MFRs with BAMs to understand and optimize Branch P&L? Participate in annual business planning and follow up with quarterly and monthly reviews.? Revenue Maximisation ?? Margin Improvement ?? Controllable cost management ?? Forecasting ?? Execution of Incentive plans (within framework provided by Retail Director)? Asset Management ? optimise inventory of vehicle and parts stock? Receivables? Cash Control? Provide dealership management with regular reports on the financial condition of the dealershipSales Management:? Effectively manage stakeholders through regular meetings & supervision to ensure corrective actions on issues pertaining, but not limited to: F&I Sales Consultants Pre- Owned Sales Consultants Logistics (PDI & AFL) Marketing & Product CRM; Business process and Mystery Shopping.? Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting. ? With support of Sales Management drives achievement of monthly sales targets delivering volume and profit contribution? F&I penetration? Used car performance (sales and buying)After Sales Management:? Manage Aftersales financial budgetary goals and forecasts.? Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.? Responsible to monitor the performance of service operations within the location through enhancing and re-allocating location resources to improve overall location results.? Parts & Warranty? Responsible for penetration of Service plans and extended warranty plans? Daily KPI management? OEM Warranty adherenceMarketing:? Develop localised marketing initiatives and promotions with support of the brand communications teamCustomer Experience & CRM 😕 Accountable for a seamless end to end customer journey through Sales and Aftersales linking customer interactions to maximise opportunity to build value for the customer.? Promote customer experience best practice and ensure the customer journey process is adhered to and the staff is trained to deliver on overall location targets? Lead development and execution of local action plans for improvement of NPS and CSV/CSI with support of central analysis and customer excellence teams.? Manage high level customer escalations or issues arising out of transactional situations and ensure customer complaints in location are resolved effectively and timely? Should take active role in customer interactions to have strong sense of pulse and voice of the customer? Local prospecting and CRM? Building relationships with local corporate companies with his territoryFacility Management, Brand Standards & HSSE:? With support from Operations Manager/Coordinator drive efficient allocation of administration and support operational resources across the site/s of Sales and Aftersales under the Dealer Principal?s remit.? Responsible for securing and maintaining the company?s fixed assets at the location.? Ensure 100% compliance with Standard Operating Procedures? Manage documentation and legal government relation matters by adhering to the prescribed government rules and procedures to minimize legal implications to location operation.? Understands and ensures compliance with warranty.? Ensures the proper care, storage, and inventory of special tools.? Manage location activities to ensure they are carried out as per the company?s policies and procedures through effective communication and monitoring. ? Ensure Management and other stakeholders are kept informed of progress and issues related to location operations. People:? Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified talented & efficient workforce.? Trains, motivates, and monitor the performance of all staff.? Mentor, coach, develop and engage team to consistently deliver expected business results.? Develop & plan short and medium term goals and objectives the team.? Drive Al-Futtaim Values in work place.Required Skills to be successful:? The job holder should have a minimum 5 years automotive industry experience with at least 2 years as a Branch Sales Manager or Service ManagerJob-Specific Skills: Ability to negotiate and close deals, good understanding of technical aspects of automotive, able to read technical reports, excellent leadership skills and ability to build strong cohesive teams while being very good at strategic thinking and problem solvingBehavioural Competencies: Results Oriented, totally customer centric, ability to manage multiple stakeholders.What equips you for the role:? Bachelor?s Degree or EquivalentAbout Al-Futtaim AutomotiveA major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world?s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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