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. Job Purpose the Senior IT Technical Support professional typically includes a range of responsibilities related to providing technical assistance and support to end-users within an organization. Key Accountability – Respond to user inquiries via phone, email, or in-person and provide timely and effective technical support. – Troubleshoot hardware, software, and network issues to identify and resolve problems. – Diagnose and resolve technical issues related to hardware, software, applications, and network systems. – Walk users through problem-solving processes and provide step-by-step solutions. – Install, configure, and maintain hardware and software components, including operating systems and applications. – Set up and configure computer systems, peripherals, and network equipment. – Utilize remote access tools to assist users in resolving issues without being physically present. – Ensure secure and efficient remote support processes. Management Accountability • Training of sub-ordinates and forming a team to get the work effectively. • Provide leadership, coaching, and direction to subordinates in all aspects of their work. • Delegate sub-ordinates in each respective assignment. • Ensures fair distribution of tasks to maintain morale, motivation of subordinates. • Perform the planned activities to meet the operational and development targets as per delivery schedules. • Utilize resources effectively to achieve objectives within efficient cost and time. • Provide a periodic report formatted by detailing the deviation and execution of planned tasks. • Resolve any related problems arise and escalate any complex operational issues. • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities. • Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible. • Comply to related policy and procedures and work instructions. • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services. Academic Qualification Bachelor Degree in Computer Science Work Experience 5 to 10 Years Technical / Functional Competencies Adaptability Analytical thinking Communication Creativity Critical thinking Initiative MS Office Resource Management Risk Assessment Teamwork Time Management Well Organized Work under pressur Company Industry
- Automotive
- Auto Accessories
Department / Functional Area
- IT Software
Keywords
- Sr.specialist
- Technical Support
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