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Job Description
Qualifications (Academic, training, languages) * Bachelors degree in Travel/ Tourism or any stream is preferred.* Diploma/Higher Secondary Certificate is acceptable if combined with necessary experience. * Proficient in Microsoft Office, Advanced Excel is essential. * Very good verbal and written reporting and presentation skills. * Fluent in English Language, Arabic is an advantage. Work Experience * 5+ years in a similar capacity in any airline or service industry or which 2 years in a supervisor/team leader/managerial role. * Experienced in drafting and negotiating contracts and service level agreements SLAs. * Hands-on designing/ implementing policies, procedures, manuals in line with standards and regulations. * Has very good planning and time management skills even in challenging environments. * Capable of training others how to perform against approved standards. * Dependable, self-motivated takes ownership and displays energy and enthusiasm. * Proven skills in identifying pitfalls and recommending cost-effective solutions. * Possesses effective problem solving and decision-making skills. * Working exposure to internal/external audit practices. * Employs technical expertise and interpersonal relations to support companys objectives. * Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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About Company
Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africas first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabias fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
