Associate Patient Services Advisor
Basic Function
Candidate will be assigned front line employee serving JHAH patients. Candidate implements various first level professional services in the different fields of Patient Relations and Medical Liaison Office under supervision. Such services aim at maintaining the highest JHAH image and ensure patients satisfaction in JHAH facilities. Assist in districts and contracted Medical Designated Facilities as assigned.
Scope
A Medical Liaison candidate will be required to assist Saudi Aramco Personnel, Government and Private Organization, Ex-employees and non-employee regarding medical related items/issues. Receives referrals from JHAH management offices, Ministry of Health and Private Hospital, Government Correspondences related to medical leave and other medical issues.
A Patient Relations candidate conducts professional field activities in unit programs such as handling and following-up on patient and staff complaints, suggestions, unusual situations, and follow-up on special unit projects in JHAH facilities.
Principal Contacts
Internal: Daily contact with patients/customers, services secretaries and physicians.
External: Saudi Aramco departments, supervisors, government agencies.
Principal Duties
Medical Liaison:
Patient Relations:
Education
Bachelor Degree is required, Health related field is preferred.
Experience
Certifications/Other requirements as applicable
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