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Job Description and Requirements
Location : Zouk Mosbeh.
Shifts : Monday till Friday from 4:00 PM till 1:00 AM (ON SITE).
Duties:
-Assign and schedule assessments, repairs, recalls, and second opinions with technicians or vendors.
-Responsible for calling the Point of Contact of a work order to inquire about additional information needed before dispatch.
-Reactively procure new technicians and backups for all work orders.
-Responsible for procuring/obtaining a detailed description of the situation, a clear plan of action, and a ballpark figure for costs which we internally refer to as the assessment.
-Responsible for obtaining correct specifications, brand, model number, and serial number for any replacement parts, materials, or equipment needed to be ordered.
-Prepare the Quote/Proposal/Bid based on the assessment, market value, costs, and contracted charges.
-Responsible for obtaining before, during, and after pictures as well as a sign-off for each client-site visit.
-In some cases, the project manager will have to challenge the technician due to insufficient/unacceptable rates or assessments, where the PC is responsible for getting a second, third, or fourth… opinion.
-Update colleagues, clients, and all systems proactively.
-Before closing a work order, the project coordinator is responsible for uploading all documentation and cost associated with it for proper invoicing.
Requirements and Skills:
-Fluency in English writing and speaking.
-Fast Learner.
-Customer-centric.
-Researching skills.
-Average Technical knowledge.
-Solutions-oriented and ability to meet deadlines.
-Team player.
-Ability to work under pressure.
-Accepts constructive criticism.
