Role Purpose:
Key Accountabilities:? Territory costs against plan. Recalls calculations. Productivity % Of service billing done. Lead generation program. Contract sales lead generation program.
? Actual Jobs per day/productivity. Low reported non-productive hours/overtime hours. Response time targets Resolution time targets RF jobs target
? Customer feedback through PICS/PSCS Call Quality evaluation
? Print Quality check. Team cost Team Response time Team RF & Reliability
? Daily reporting
Keyskills :
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