IT Domain engineer will part of Network operations centre (NOC) front office team responsible for 24X7 monitoring of IT elements. He/she will be responsible in supporting L2 engineers for incident management related to Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel operations. IT domain, troubleshoot end users complains , escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.Key accountabilities and decision ownership
Keyskills :
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