Candidate will be assigned front line employee serving Johns Hopkins Aramco Healthcare (JHAH) patients. Candidate implements various first level professional services in the different fields of Patient Relations and Medical Liaison Office under supervision. Such services aim at maintaining the highest JHAH image and ensure patients satisfaction in JHAH facilities. Assist in districts and contracted Medical Designated Facilities as assigned.
A Medical Liaison Applicant will be required to assisting Saudi Aramco Personnel, Government and Private Organization, Ex-employees and non-employee regarding medical related items/issues. Receives referrals from JHAH management offices, Ministry of Health and Private Hospital, Government Correspondences related to medical leave and other medical issues.
A Patient Relations Applicant conducts professional field activities such as handling and following-up on patient and staff complaints, suggestions, unusual situations, patients and staff surveys, follow-up on special unit projects in JHAH facilities. Outline and monitor the implementation of first level Patient Relations programs, such as patient complaints, suggestions and unusual situations. Plan and evaluate Patient Relations projects.
Internal: Daily contact with Chief Physicians, Chief Nurses and Division Heads of other medical services and professional medical staff in JHAH field wide. Some contact with Medical Chiefs, staff and Management of Public Relations, Government Affairs department Computer and Communications, Security departments and other essential contacts.
External: Saudi Aramco departments, supervisors, government agencies.
Medical Liaison:
Patient Relations:
Bachelor Degree is required, Health related field is preferred.
Minimum 5 years experience in customer care, healthcare field, public relations or related fields is required.
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