SCOPE OF WORK
Municipal Support Program
Position: |
ICT Infrastructure/Systems Specialist |
Period of Performance: |
Life of Project (August 2027) |
Maximum Level of Effort: |
Part-time |
Base of Operations: |
Amman, Jordan |
Position Reports to: |
Director of Finance and Operations |
The Municipal Support Program (MSP) is a five-year (until August 2027), USAID-funded program implemented by DAI. MSP aims to strengthen municipal-sector service delivery and promote local economic development in Jordan. MSP will strengthen municipal-sector service delivery by supporting improved governance and organizational culture through a focus on three interventions: key policy and service delivery reforms, municipal sector public financial management, and community engagement. Improved municipal service delivery will ensure that municipalities can respond effectively to citizens’ needs and create the conditions for investment and inclusive economic growth. MSP will also increase capital investment in the municipal sector. This investment is intended to catalyze local economic opportunities and further strengthen service delivery by supporting improved development planning, facilitating investor partnerships, increasing access to finance, and supporting renovation and construction of fixed assets including the provision of material resources. Across all interventions, MSP will increase the participation of marginalized groups, including women, youth, and persons with disabilities in municipal-sector decision-making. Participatory planning will improve marginalized groups’ access to public services and increase their economic opportunities. MSP will work across all of Jordan’s governates.
The part-time ICT Infrastructure/Systems Specialist is responsible for providing technical expertise and oversight to MSP digital solutions for project partners and beneficiaries. The ICT Infrastructure/Systems Specialist will perform technical assessments and reviews, conduct market research with vendors, determine technical specifications for IT hardware and software solutions based on business requirements, and provide technical expertise to procurement processes. The ICT Infrastructure/Systems Specialist is responsible for ensuring that DAI established standards set by the DAI home office are followed and that project solutions are fully functional, efficient, and cost effective. The ICT Infrastructure/Systems Specialist provides beneficiary user support and manages relationships with outside System Support Companies as needed.
DAI’s Office of Information and Management Technology (OIMT) will provide the training, guidelines, and technical support to the ICT Infrastructure/Systems Specialist. It is the responsibility of the ICT Infrastructure/Systems Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by OIMT IT Operations team such as request templates, support email address, and OIMT Technical Approval group email address The IT Specialist will functionally report to the Director of Finance and Operations and receive technical guidance from OIMT.
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