WSP in the Middle East Looking for Oracle Sales CX – Senior Solution Consultant at United Arab Emirates Full Time

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WSP Middle East are currently looking for an Oracle Sales CX Senior Solution Consultant to join us in Dubai, UAE.

In this role, you’ll provide results-oriented leadership in resolving system issues, as well as delivering modifications and enhancements. You will closely communicate and coordinate with Sales CX leaders to prioritize work, ensuring timely resolution of critical issues and enhancements, while ensuring changes align with the global system template. You’ll also ensure that process controls are followed and properly documented to maintain system stability, performance, and functionality.

Your new role, what’s involved

• Provide functional solution knowledge of the Oracle Fusion Sales CX module
• Work closely with the process lead, business Subject Matter Expert (SME), business analyst and/or partner functional architect to support the design of the targeted process
• Provide advanced technical solutions and testing in support of batch processing, Oracle patching reviews, etc.
• Identify design issues and work with the business SME, enterprise/solution architect and business analyst to find alternatives within the solution
• Provide techno-functional review, analysis and prioritization inputs for enhancements and modifications to the Oracle Fusion environment
• Ensure the standards and methods are used in the establishment of the solution to ensure upgrade capabilities
• Escalate issues to integrators quickly and leverage the architecture review board for confirming its direction, when required
• Support the solution architect and business analyst to ensure cross functional alignment with all processes in scope and identifying inter-dependencies
• Responsible for developing with the process lead community the iteration/sprints release plan and priorities for development
• Support the partner configuration team with functional issue resolution
• Work closely with the Global Sales Leadership to ensure the system stability and that it is performing as designed
• Monitor / track systems to ensure timely resolution to issues or requested enhancements
• Ensure requested changes support the Global system template
• Partner with the development, integration, and testing teams to produce quality and timely results.
• Work closely with the other functional teams to ensure cross functional impact are identified, addressed and aligned
• Make recommendations on system configuration to support business goals and objectives.

We’d love to hear from you if you have:

• Bachelor’s degree or equivalent in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of related experience with Oracle Sales Modules and/or comparable CRM applications
• 10+ years of related experience with Oracle Fusion applications and PaaS technologies.
• Experience in AEC industry is preferred
• Knowledge on JIRA / Service Now is preferred
• knowledge on Agile + Software Development Life-cycle is preferred
• Cross functional experience with Oracle PPM, HCM, PRC and Finance
• Strong organizational skills, attention to detail and functional judgment
• Experience and creativity in troubleshooting data conversions, integrations, and/or software application problems
• Experience managing multiple tasks & priorities to meet deadlines
• Able to diagnose and solve process issues and evaluate impact on business. Able to provide alternative solutions as required
• Able to solve complex problems using interpolative thought processes, an orderly approach to decision-making, and recognizing similarities in past situations
• Ability to influence others to gain support, and actively work to implement improvements in issue-resolution processes

What’s in it for you

What if we can have work-life balance What if we can be rewarded in ways that support our individual needs What if we can be accepted for who we are Here at WSP we can!

WSP recognizes that work is only one part of our lives and making time for the other things in our life is important be that our families, our friends or ourselves. So, if working from home, working part-time or having flexible start and finish time will help with this let us know as part of your application.

Apply now and be the future of WSP!

As well as rewarding you with competitive pay, WSP offers standard benefits including first class medical cover, generous days annual leave, and paid professional subscriptions.

Be you, be happy – we strive to have a friendly and inclusive culture which respects and maximizes the contribution individuals can bring to WSP. We recognise the benefits that people with varying backgrounds and experiences can bring. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, religion or belief, marital status, pregnancy or maternity/paternity. We will interview all disabled applicants who meet the essential criteria.