Description:
Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.
• Take care of any work-related issues escalated to him during service and resolve it efficiently.
• Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.
• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
• Listen and respond to inquiries using a positive, clear speaking voice.
• Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
• Able to safely transport hot and liquid items to and from the bar and kitchen areas.
• Anticipate and service the guest’s needs before requests are made. Follow proper time and attendance and uniform procedures.
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