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doha, Qatar
Well Executive Search
Full time
About the job Technical support Engineer
1 Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
2 Setup, configure, maintain users accounts and passwords (functional accounts, distribution groups, etc…).
3 Prepare & write knowledge base articles and other documentations
4 Provide immediate support for urgent calls and critical areas (on‐Air and web online users, Galleries, Presenters, Studios) with
minimal service interruption.
5 Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc…) to
ensure business continuity and provide support remotely when required
6 Respond to end user Incidents and Requests (Calls, E‐mails and ESS) and ensure all calls are logged, updated and closed
accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
7 Coordinate with vendors for repairing faulty IT equipment and ensure critical On‐Air devices are replaced and fixed on timely
manner.
8 Manage and participate in projects related to the section as needed.
Education:
Bachelor of Science in I.T or related field
ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).
