Job Location | Khobar, Saudi Arabia |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Insurance & TPA |
Functional Area | Not Mentioned |
Job Description
As a Help Desk Technician at Walaa Insurance Co. in Khobar, you will be responsible for providing technical assistance and support , ensuring their IT issues are resolved in a timely manner. You will be the first point of contact for all IT-related problems, so your exceptional customer service skills and technical knowledge will be vital in delivering an outstanding user experience.Responsibilities:Respond to IT support requests from clients via phone, email, or in-person, and provide prompt and accurate solutions to their technical issues.Troubleshoot hardware, software, and network problems, and escalate complex issues to the appropriate team members if necessary.Install, configure, and maintain computer systems, software, printers, and other IT peripherals.Create and manage user accounts, reset passwords, and assist with basic network administration tasks.Assist in the implementation and maintenance of IT policies, procedures, and best practices.Document and track all support requests and their resolutions in the ticketing system.Provide training and guidance to end-users on how to utilize IT equipment and software effectively.Collaborate with other IT teams to facilitate the resolution of complex technical issues.Stay up-to-date with the latest technology trends and advancements in the IT industry.Preferred Candidate:Fresh graduate Degree in Computer Science, Information Technology, or a related field.Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues efficiently.Strong customer service orientation, with the ability to communicate technical information to non-technical users effectively.Knowledge of various operating systems, including Windows and Mac OS.Familiarity with networking concepts, such as TCP/IP, DHCP, and DNS.Experience with common software applications, including Microsoft Office Suite and antivirus programs.Basic knowledge of hardware components, including desktops, laptops, printers, and peripherals.Ability to work independently and prioritize tasks in a dynamic work environment.Professional certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are a plus.
Keyskills :
Job Description The opportunity Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if...
Apply For This JobJob Location SaudiArabia Education ITI/Vocational / Diploma Salary Not Mentioned Industry Installation / Maintenance / Repair Functional Area Not Mentioned...
Apply For This JobJob Location Riyadh, Saudi Arabia Education Bachelor’s degree / higher diploma Salary $4,000 – $5,000 Industry Real Estate Functional Area...
Apply For This JobJob Objective: Plan, lead and oversee all the JCSA commercial partnerships / sponsorship and sales functions to drive revenue, grow...
Apply For This JobJob Description Role will be responsible for driving business growth within the company, attract new clients, research new market opportunities...
Apply For This JobJob Description We are looking for a focused data entry clerk to continuously update our company’s databases. The data entry...
Apply For This Job