CSR duties and responsibilities include:
· Managing incoming calls and customer service inquiries
· Generating sales leads that develop into new customers
· Identifying and assessing customers’ needs to achieve satisfaction
· Manage large amounts of incoming calls
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Requirements:
· Knowledge in Led Lighting is a plus
· Well-versed in MS Excel
· At least 2 years’ experience – Call Center
Job Type: Full-time
Salary: AED3,000.00 – AED4,500.00 per month
Ability to commute/relocate:
Experience:
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