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Description:
Position: Customer Service Team Leader
Location: Dubai
Job Requirements:
Should be a graduate.
5+ years of substantial customer service experience preferably in a contact center, ecommerce or start-up environment at a reputable company.
At least 2 years of people management experience.
Advanced knowledge of MS Office – Excel, Word, and PowerPoint is a must
Experience with customer journey mapping and VOC analysis will be preferred
Job Role:
Operations & Customer Service
Quality / Process Improvement
Reporting, Analysis & Performance management
Team Development
