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Doha, Qatar
Urbacon Contracting & Trading Company
Full time
We are hiring an enthusiastic Senior Travel Coordinator to join our vibrant team at UrbaCon Contracting & Trading Company in Qatar, Qatar.
Growing your career as a Full Time Senior Travel Coordinator is an incredible opportunity to develop excellent skills.
If you are strong in communication, leadership and have the right experience for the job, then apply for the position of Senior Travel Coordinator at UrbaCon Contracting & Trading Company today
Job Summary
To provide assistance to clients in making travel arrangement for both business and holiday purposes. Helps to provide quotes to find the best value options available and make booking for transport, accommodation, and other travel related activities a client may need.
To simplify the process of arranging travel for clients using industry knowledge .
Job Responsibilities 1
Understands and meets travel requirements of walk in clients
Helps customers in finding a suitable hotel or plan their independent travel
Handles new bookings, reissuance, refunds, EMDs etc
Creates the PNRs professionally with the customers contact details, frequent flyer number, staff contact details etc.
Checks the Queues frequently and action properly and accordingly in a daily basis.
Approaches and assists customers with Hotel bookings, Visa assistance, travel insurance, International driving license and vehicle hire.
Responds to all client calls and emails quickly, professionally and courteously.
Informs customers and makes re-booking in case of schedule changes
Assists callers in the capacity of an Information Retrieval Officer.
Attends to client’s request/query without diverting to another staff.
Handles travel requirements of corporate companies if any emergency case.
Makes reservations (normal and interline) as per customer requirements
Reschedules and Process Refunds (normal and interline) as and when needed
Handles Frequent Flyer’s bookings, amendments and refunds.
Handles and confirms airline Chauffeur drive service and Hotel requests
Handles Visa enquiries and travel insurance
Monitors competitor activity wisely and efficiently to maintain the most competitive rates and services.
Job Responsibilities 2
Complies with company’s rules, policies regulation, dress code.
Participates on weekly meetings set by the Operations Manager.
Maintains professional image as per organization image quality standards
Ensures reliability and punctuality with a dedicated professionalism to job and duties.
Ensures personal grooming and presentation (neat, clean, tidy & smell free) at all times.
Partakes in the development plan of Online Travel Agency (OTA) project with ideas during the weekly meetings
Meets goal and commits on reaching profit and sales targets.
Additional Responsibilities 3
Job Knowledge & Skills
Excellent knowledge of computer reservation systems.
Broad Knowledge in ticketing and airfare Construction, procedures and policies.
Sound knowledge of travel and tourism industry.
Knowledge of one or more foreign languages
Job Experience
Total 7 years experience
4 year industry related experience
2 year GCC experience
Competencies
Collaboration
Accountability
Resilience
Quality
Leadership
Visa Requirements L2
Travel Insurance L2
Reservation Management L2
Airline Rules and Regulations L2
Travel Packages L2
Education
Diploma in IATA or any related field
Company Benefits:
● Excellent benefits
● Opportunities to grow
● Competitive salary
