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Qatar
UBS
Full time
Tech Support Analyst
Qatar
Information Technology (IT)
Group Functions
Job Reference #
277828BR
City
Doha
Job Type
Full Time
Your role
We’re looking for someone that can:
• support IT Services & Products for the Wealth Management Front-Office and the Business Solutions Hub in Doha/Qatar
• uphold high standards coordinating IT issues to timely resolution
• explore and define workarounds for errors, oversee remedial steps, and initiate process improvements from the location
• familiarize yourself with the relevant internal processes and risk metrics, meeting deadlines and ensuring applicable policies are followed appropriately
• collaborate within the region across multiple teams, build and maintain a wide network
Your team
You’ll be working in one of the divisions in Group Technology, Chief Digital Information Office in Doha, Qatar. The team provides support to the WM front office business and Group Functions, by ensuring the quality and stability of the Information Technology desktop environment. We’re a truly global and friendly group of people. And we strive to support your career development, internal mobility and work-life balance
Your expertise
• ideally 2-3 years of experience in End User Support
• service operation, Windows 10 and Office 365, iPhone / iPad / Android / Windows devices
• troubleshooting Microsoft Operating systems on both Physical Hardware or Virtualized environments (persistent and non-persistent VDI)
• basic network equipment and routing / networking knowledge, agile Delivery and Framework involvement
• incident and problem management, and managing escalations
• hardware support. Break fix, installations, and coordination of moves and changes. Coordination of all local application, product and service management activities
• IT project assistance, BCM maintenance and support
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
How we hire
This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Tech Support Analyst | UBS – Experienced professionals – job boards
