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Duties
Under the guidance of the Information resource Management US Direct Hire Applications Development Portfolio Manager or the Information Systems Officer (ISO), and under the supervision of the Network and Desktop Support Specialist, the incumbent serves as the primary Web Technology Systems Analyst, database administrator project manager and developer on different cloud services such as service now, sales force, ADG, Azure, SharePoint online, Office 365, Google, Amazon…etc. or on in-house hosted applications and databases. The incumbent will also be responsible for end-user training on developed applications as well as deployed platforms such as O365, SAFE, CRM, ATLAS, SharePoint …etc.
Under the guidance of the Information Recourses Management (IRM) Application Developer portfolio manager, the incumbent will assist the Network and Desktop Support Specialist and the Supervisory Computer Management Specialist in implementing Department of State security standards and procedures to include database servers in addition to all online applications and software. The incumbent assists in maintaining the department’s data integrity by performing daily, weekly, and monthly security and backup procedures on in-house hosted databases. Configures applications and provides customer support on applications. The incumbent will also be involved with daily operations as needed and to ensure smooth operations on developed applications.
Qualifications and Evaluation Requirements
Experience
Minimum of 5 years work experience in software and application development is required. Experience should demonstrate progressively greater responsibility where emphasis is planning, troubleshooting and problem solving to include strong analytical decision-making with respect to the operations, management, and utilization of computer applications. Should also have demonstrated experience with Cloud Technologies. Demonstrate applications development life cycle is required.
Job knowledge
Must have an extensive knowledge of applications development techniques, Computers and Network databases management and security. Must have extensive knowledge in cloud development technologies. Microsoft Windows Operating Systems, Microsoft O365 applications, Microsoft Access, Microsoft SQL and Microsoft IIS servers. systems Analysis and management principles and cloud applications platforms. Must have strong knowledge in network security such as web filtering, Transport layer Security protocols and troubleshooting Must have good knowledge of Information Systems Security best practices, project management life cycle and project management applications, procurement practices, hardware/software troubleshooting, and standards. Strong analytical, problem-solving, interpersonal and communication skills. Ability to establish goals and set priorities, create operational guidance and information for end-users, and maintain knowledge of application development emerging technologies. Must work effectively under pressure, handling planned and unexpected significant projects and tasks. Must have the knowledge on how to manage personally identifiable information (PII) and perform Privacy Impact Assessment (PIA) on developed applications.
Education Requirements
Completion of bachelor’s degree in IT fields: or Network/Computer Engineering, Information Systems/Management, Computer Science/Software Engineering, or Communications Engineering is required.
Evaluations
Language:
(Fluent) Written/Speaking/Reading in English is required. This may be tested.
(Fluent) Written/Speaking/Reading in Arabic is required.
Skills and Abilities
In-depth ability of strong troubleshooting skills and systems solution design and implementation best practices. Must have excellent knowledge of forecasting technical issues and diagnosing and resolving common and rare technical and/or software issues. Must know how to mentor other team members. Must have ability to make rational decisions based upon thorough analysis of complex situations. Must have ability to maximize the capabilities of the post’s computer resources to maintain the operational capability and readiness of post computer and automation services. Most importantly must have the ability to relate proposed projects and new technologies to the needs of our customers, always considering Department of State and system requirements. Must communicate and work effectively with peers and superiors, have excellent customer service skills
