Job Summary: The Field Service Manager Role is part of Customer Support Team to provide SLA and technical support for a transportation Hardware Product that is in use by Large Government Organization at Riyad, KSA. To support Trapeze Saudi Arabia customers by maintaining SLA deliverables and managing field support team to provide day to day support; analyse, troubleshoot and installation of transportation electronics products. Job Description: Key Duties and Responsibilities The role will manage team of field support engineers aligned on Customer deliverables. The individual will ensure SLAs and KPIs are consistently met, and technical decisions are aligned with the business objectives of the organization. In addition, the role will also manage/monitor standard operating procedures and best practices related to Transportation Hardware and Software products.
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Worker Type: Regular Number of Openings Available: 1#J-18808-Ljbffr
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