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Description:
The Customer Service Manager will be responsible for providing excellent customer support and service. They will work closely with clients / customers to address their inquiries, provide information, guide them through the buying process and resolving their complaints in a timely and professional manner, ensuring customer satisfaction.
Qualifications
Excellent customer service skills
Ability to maintain a calm and professional demeanor in high-stress situations
Demonstrated experience in enhancing customer experience and solving problems
Ability to maintain proper phone etiquettes and uphold excellent communication skills
Excellent organizational and time management skills; ability to prioritize tasks and work under pressure
Bachelor’s degree in Business, Communications, or related field.
Proven experience in customer service or related field
Ability to speak multiple languages is a plus, particularly Arabic and Hindi (additional languages)
