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Job Description
Job Description:
The Global Axis is actively looking for a confident and empathetic individual to join our team as a Customer Relationship Manager. Your ultimate goal for this job position is to retain existing customers and provide them with the services.
As a Customer Relationship Manager, you will be responsible for maintaining a long-term relationship with the customer. You will also be responsible for knowing the customer’s needs and demands.
Responsibilities:
- Client Communication: Maintain regular and effective communication with clients, addressing their immigration inquiries, and concerns, and providing updates on their application status.
- Application Management: Oversee the immigration application process, ensuring all required documents are collected and submitted accurately and on time.
- Compliance: Stay updated with immigration laws, regulations, and policies to ensure clients applications adhere to current legal requirements.
- Assessment and Consultation: Evaluate clients eligibility for various immigration programs and provide expert advice on the most suitable options based on their circumstances.
- Data Management: Maintain a detailed database of client information, application progress, and correspondence for easy retrieval and reference.
- Problem-Solving: Address any issues or challenges that may arise during the application process and find appropriate solutions to expedite the process and control, and handle any refund requests.
- Documentation Support: Assist clients in preparing necessary paperwork required for filing; such as visa application forms, and supporting documents, etc..
- Collaboration: Liaise with government authorities, embassies, and other relevant organizations on behalf of clients to facilitate the immigration process.
- Client Advocacy: Act as an advocate for clients, representing their interests and needs to relevant authorities and ensuring the fair outcome of the application.
- Performance Tracking: Monitor and report key performance indicators to measure the success and efficiency of immigration processes.
Requirements:
- Education: A bachelor’s degree in a relevant field such as Business Administration, International Relations, Immigration Law, or a related discipline is typically required.
- Experience: A minimum of 5-10 years experience in customer relationship management In Overseas immigration (Mandatory)
- Knowledge of Immigration Laws: A strong understanding of immigration laws, regulations, and procedures in the destination country and relevant international contexts is crucial.
- Communication Skills: Excellent written and verbal communication skills are essential for interacting with clients from diverse cultural backgrounds and effectively communicating with government authorities.
- Problem-Solving Abilities: The CRM should possess strong problem-solving skills to navigate complex immigration issues and find practical solutions for clients.
- Attention to Detail: Due to the critical nature of immigration applications, a high level of attention to detail is necessary to ensure accurate and error-free submissions.
- Customer Service Orientation: A customer-centric approach with a focus on providing exceptional service and building positive relationships with clients is essential.
- Ethics and Confidentiality: Demonstrated ethical conduct and the ability to maintain confidentiality and handle sensitive client information appropriately.
- Organizational Skills: Effective time management and organizational abilities are crucial for managing multiple clients and application deadlines simultaneously.
- Adaptability: Immigration policies and regulations can change frequently, so the CRM must be adaptable and quick to grasp new information.
- Cultural Awareness: An understanding and appreciation of cultural differences to effectively interact with clients from various backgrounds.
- Team Player: The ability to collaborate with colleagues, immigration attorneys, and government officials as part of a cohesive team is beneficial.
- Problematic Situations Management: Demonstrated ability to handle challenging and emotionally charged situations with empathy and professionalism.
- Sales and Business Development Skills: For roles involving business development, prior experience in sales and networking could be an advantage.
- Client Portfolio Management: Experience in managing a portfolio of clients, maintaining client records, and tracking progress throughout the application process.
- Regulatory Compliance: Knowledge and adherence to ethical standards and regulatory requirements related to immigration consultancy services.
- References and Background Checks: Potential employers may require references or conduct background checks to ensure credibility and suitability for the role.
Job type: Full-time, Permanent
