The Diplomatic Club Hiring for Receptionist Cum Cashier Job at Doha Full Time

Job Specific Competencies:

• Business Understanding
• Managing Relationships
• Drive and Resilience
• Managing Resources

General Competencies:

• Caring
• Communication
• Team work
• Achieving results
• Analysis and solutions
• Attention to detail
• Customer care
• Organization and order
• Planning and coordinating
• People management

• Greet clients as they step into the salon; take their inquiries and make them feel comfortable while they wait to be attended to, and ensure excellent customer experience.
• To offer clients some refreshments as they wait for their turn to be attended to, and offer them magazines to read.
• Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes
• Schedule appointments and make follow up calls to customers to remind them of their appointments
• Keep up to date with current promotions and pricing for Beauty Centre & other Club facilities, to provide information to guests upon request, while maximizing every sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Help with the Administration work, mailings assigned to him/ her by the Beauty Center Manager.
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Manager
• Deals swiftly, efficiently and sensitively to guest complaints and follow through.
• To be knowledgeable about various hair & beauty care products and give clients useful advice about the products if they seek your opinion.
• Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner
• Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction
• Receive payment from the guest or concerned, by cash or credit card
  
• To administer the general petty cash system and float in an accurate manner.
• Keep records of guest payment/billings for services rendered in the salon & manage roster of the Beauty Centre staffs.
• To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
• Perform all work related requests made by the Beauty Center Manager, which may or might not be directly in the scope of work.