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Description:
Issue Job cards based on support requests received as per the Service Level Agreements (SLA) with the customers
Schedule Engineers/Consultants and report to customers on a timely manner
Ensure that the Engineers/Consultants are provided with the information required to complete the JO
Coordinate with Engineers/Consultants and Customers on daily assignments and follow up on the completion as needed
Ensure job cards are signed by the End User, wherever applicable
Coordinate all administrative functions related to the entire support process
Arrange resource, equipment deliveries, coordinate with subcontractor in order to execute projects as recommended by department heads
Plan and schedule AMC preventive maintenance service as and when required
Coordinate with transport staff and schedule their daily work based on business demands
Arrange transport to staff for Engineers/Consultants to visit customer
Manage and maintain a proper schedule
Ensure Engineers/Consultants on site for service delivery before the scheduled time
Maintain and update inventory of all IT stock items required for support
Ensure that there is an adequate supply of standby items required
Order, receive, inspect, and store equipment, materials and supplies for support effectively
Experience : 5 to 8 Years of Experience
Note :Immediate Joiners Preferred
Salary : Best in the market
