Log In
Sign Up
Job Description
When you think of food delivery in the MENA region, we?d be pretty surprised if talabat didn?t pop into your mind first! Since delivering our first order in Kuwait in 2004, we?ve grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.Who are we?As part of Delivery Hero?s global network, Talabat is the pioneer of the online food ordering industry in the Middle East, and our latest new verticals are growing equally big! Our operations span across UAE, Bahrain, Kuwait, Egypt, KSA, Oman, Qatar, Jordan and Iraq. With more than 1,600+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started!Role SummaryThis role will focus on rider acquisition and operations to ensure a strong supply pipeline, seamless rider onboarding and rigid operations. Critical to this role is to enhance and maintain the relationship with its 3rd party logistics partners in the country. You should be involved in providing the right incentives for our 3rd party partners to efficiently acquire riders and elevate their Performance. You should also understand the ins and outs of operations and be comfortable leading the training function and the city heads.What?s On Your Plate??Oversees all daily logistics related operations, including Riders Acquisition, onboarding, offboarding, compliance and training? Leads communication with external suppliers (fleet partners), and drives accountability and ownership by setting-up the right reward/penalty system across FPs to elevate their performance? Balance FPs dependency to increase bargaining power of TB vs FPs? Closely monitor the landing experience of riders and conversion rates in the acquisition funnel,and take actions to improve this continuously across all channels (3PLs or FLs)? Supervise and coach multiple city managers and rider managers.? Set up SOPs, policies and tools to foster operational compliance across riders? Support the country logistics director on special projects to drive rider acquisition and operations (e.g. payments)? Provide weekly updates to country management on projects & performance progress.
Keyskills :
