Talabat Looking for Specialist Rider Communication – UAE National at Dubai Full Time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Job Description Summary
By encouraging the values of growth, succession planning, and excellence, Talabat continues to enrich the aspirations of UAE Citizens. If you are a UAE National interested in launching your career in the Marketing and Communications field, this is a great opportunity to build impactful relationships and enhance your career with us.
The rider engagement team is all about talabat’s relationship with riders, building a community and keeping them at the heart of everything we do. As a rider communication specialist you will be responsible for designing and executing the rider content & design strategy through the right channels with our target audience – riders across MENA markets.
What’s on your plate

• Design visual content for print and digital applications that reinforces our status and reputation about the rider community, and is appropriate for our various audiences
• Understand the requirements by coordinating with stakeholders and creating a design brief, preparing rough drafts and presenting ideas.
• Data through images
• Create Design and layout of materials for internal communications and engagement with our heroes, work closely with the content specialist to finalize copy and support the team in creating the final designs
• Maintain organized content files, and help to organize and archive existing video and graphics files
• Create short videos to highlight, recap, and promote various endeavors and events, edit video clips for use on social media platforms
• Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram
• Manage timelines and prioritization of workload, and know when to ask for direction
• Provide technical support for design- and video-related efforts
• Technically proficient with the ability to troubleshoot and problem-solve
• Overseeing and streamlining all rider communications to ensure all content is on-brand and consistent in terms of tone, style, quality and message
• Develop content plans to land the best message through the right channels with our rider fleet. Create different types of content (articles, scripts, proposals, presentations, blogs, etc.- English)
• Design visual content for print and digital applications that reinforces our status and reputation
• Develop a strong relationship with riders using state of the art CRM tools (i.e. Tweety, Braze, Mail chimp)
• Strong visual communications skills, including the ability to communicate complex concepts and

What Did We Order

• 2- 3 years of relevant professional experience, Excellent written and verbal communication skills in English
• Degree in communications, fine arts, marketing, graphic design or related field, or demonstrated experience in relevant professional fields
• Thorough knowledge of Adobe Creative Suite (mainly InDesign, Illustrator and Photoshop), Canva, Vyound and G Suite
• Excellent organizational skills, including the ability to manage multiple tasks and projects simultaneously while meeting deadlines
• Knowledge of layouts, graphic fundamentals, typography, video editing and web limitations must have the ability to storyboard or translate ideas to team members
• A keen eye for aesthetics and details
• Proven track record in making things happen – delivering results quickly and efficiently
• A proactive can-do attitude, full of great ideas and able to get stuff done autonomously
• Exhibit a high degree of creativity to design and execute campaigns that appeal to riders
• A self-starter attitude that’s comfortable with constant change
• A creative problem solver who can think things through analytically
• Experience working with a content strategy and content calendar/grid