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Job Description
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
Our Analyst New Verticals, Business Models, and Innovation will support on the success of a spectrum of existing verticals from the logistics standpoint, spanning from:
. t-mart (our dark stores)
. Everyday Roastery (our homegrown coffee brand)
. Groceries to NFV (Non-Food Verticals including retails, pharmacies, etc.).
This role will own several logistics KPIs to constantly improve performance while supporting the business to resolve the most critical operational problems
As a part of the regional logistics team, this role will also work on developing new business models and collaborate with stakeholders to launch them seamlessly and on time. The role will also evaluate and implement innovative technologies and business models bound to disrupt the entire FoodTech Industry (e.g., drone delivery, autonomous vehicles) and drive our business objectives of efficiency and superior customer experience.
To be successful in this role, you need to be structured in problem-solving, data-driven, and adept at building relationships with senior decision-makers. You will also need to be inspired by innovation while relentlessly venturing to apply it to the world around you.
What’s On Your Plate
. Support with the data extraction from talabat’s databases and conduct deep data analysis to identify insights and develop recommendations
. Monitor our new verticals (grocery and non-food) logistics performance and develop a deep understanding of the problems faced day-to-day
. Support on the direction setting of initiatives to improve operational performance while continuously scanning opportunities for improvement whether by introducing automation or through designing better processes
. Develop an adequate understanding of our logistics products and how to leverage their functionality to decrease operational frictions
. Explore new business models, and work with and through the stakeholders to timely launch in the markets and own all aspects of execution
. Evaluate and implement innovative technologies and business models bound to disrupt the entire FoodTech Industry (e.g., drone delivery, autonomous vehicles, etc.)
. Help to define objectives and develop end-to-end plans and strategies (both short-term and long-term) to grow new verticals and business models and maintain key logistics performance metrics
What Did We Order
Technical requirements
. Bachelor’s degree with a minimum of two years of experience in a fast-paced environment
. Proficiency in Microsoft Excel and Google Slides
. Proficiency in SQL and Python
. Proficiency in data visualization and reporting tools including Tableau, Data studio, and Looker
. BI experience is a plus
Demonstrated traits
. Understands data architecture and data models
. Ability to grasp complex concepts and apply them to your work / to the business
. Strong problem-solving abilities extremely organized and process-driven
. Track record of getting things done while managing a heavy workload effectively by setting priorities and managing expectations well
. Strong written and verbal English communication skills across a wide range of stakeholders
We believe in Experience First (for our external stakeholders and internal talabaty alike!), Make It Happen, and Together We Grow. We value diversity, initiative-taking, and creating memorable experiences – and we’re poised
for stellar growth!
