To manage stc Kuwait account end-to-end and to handle E2E service, network, complaint, financial & performance management operations.
Key Responsibilities
Coordinating with business & BI teams to ensure effective execution of digital onboarding of customers and managing their ad-hoc inquiries within the agreed standard operating procedures
Monitoring efficiency and collaborate on day-to-day basis with service teams stationed across multiple service centers to ensure service requests raised by the customers are met within the SLAs
Manage the ongoing relationship and handling day to day operations directly with authorized service providers, including follow-up and resolution of potential complaints
Collaborate with call center, internal teams, and authorized service providers to resolve customer’s query, complaints, and disputes
Conduct financial reconciliation and coordinate with respective team internally and externally for settlement of payments.
Prepare analysis and performance reports across all the above sales, service, support and operational KPIs
Perform other duties as requested.Academic Qualification & Experience
Bachelor’s degree in business/marketing/supply chain from a recognized university
2-3 years of experience in Network/ relationship management in TPA (third party administrators) or Claim management in Insurance Company and Key account/ vendor management
Job Number 22179942 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain,...
Apply For This JobJob Number 22179939 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain,...
Apply For This JobJob Summary Respect the policies and procedures implemented on the process of procurement. Support and encourage the objective of cost...
Apply For This JobJob Description Job Description is given below OutSystems Developer – Experience in developing web and mobile apps – Ability to...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Start Date:27th June 2022 / Duration: 4 Weeks Software: EIVA NaviPac Location: Bahrain UTM is...
Apply For This JobJob Summary Should have min 3-5 years of GCC experience in research, planning and marketing to sell the company concrete...
Apply For This Job