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Job Description
Duties/Responsibilities:
- Creates reports and dashboards on historical data and forecasting results from applicable systems.
- Analyzes data and recommends talent management solutions for implementation.
- Analyzes and develops weekly recommendations forscheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organizations ability to meet operational commitments.
- Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
- Maintains holiday patterns forecasts to ensure effective coverage for holidays.
- Performs other related duties as assigned.
Keyskills :
