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Starlink ME
Full time
- Initiate outbound contacts to targeted customer base either manually or through Outbound Auto-dialer
- Understand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.
- Inform all relevant information pertaining to the services / products
- Achieve Tele-sales / conversions based on KPI Targets.
- Provide guidance, instruction, direction and query resolution to end customers.
- Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.
- Close-loop customer interactions to ensure complete and accurate information and resolution is provided to the customer.
- Actively seek to understand customer issues and propose alternate products, while adhering to the company policy and standards of behavior while providing customer satisfaction and positive interaction with the company.
- Identify and highlight to relevant stakeholders, mass/general issues faced by customers.
- A good understanding of the product and services in the Telecom sector.
Skills
- MUST BE LOCALLY AVAILABLE IN QATAR
- MUST HAVE A VALID QID WITH NOC
- ABLE TO START IMMEDIATELY
- Bachelor’s degree in related field
- Hands on knowledge about Call center product, process and systems
- Good team player and professional
- Ability to work under pressure with minimum supervision
- Excellent verbal and written communications skills in Arabic and English
- Willingness to work in all shifts
- Proficient in relevant computer applications
- Good PC literacy – MS Word, Outlook, Internet and Intranet system
- Bachelor’s degree in related field
- Minimum 1 years of managing direct customer interactions.
- Hands on knowledge about Call center product, process and systems
- Expert in Selling services / products.
- Experience in working in Sales – outbound contact center or face-to-face / retail.
