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Job Description
A. ROLE & CONTEXTPurpose:Starlink looking for highly Qualified & experienced Customer Service / Tele-Sales leader to perform exceptional service delivery and sales of telco Contact CentreContext:Working closely with the customer in terms of service delivery, maintaining customer relation, resolving gaps in BAU operations. Working directly with Team Leaders and Agents, client focal points and internal stakeholders to improve revenue generated from Tele-Sales through outbound calls to targeted segment of customers across multiple campaigns and achievement of KPI targets and day-to-day BAU Operations.B. ROLE ACCOUNTABILITIESResponsibilities:Monitor performance and SLAs of outbound contacts to targeted customer base either through manual dialling or through Outbound Auto-dialerTraining the sales team, setting sales targets, monitoring team performance, implementing sales strategies, cultivating relationship with customers, and handling customer complaintsWriting sales scripts and customer answer sheetsCompiling and presenting sales reportsUnderstand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.Inform all relevant information pertaining to the services / productsAchieve Tele-sales / conversions based on KPI Targets.Provide guidance, instruction, direction andquery resolution to Outbound Team Leaders and Agents.Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.A good understanding of the product and services in the Telecom sector.
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