Job Description
BSc/BA degree in IT, Computer Science, or relevant field
Minimum of 2 years of working experience as an IT service desk/helpdesk agent
Strong communication, interpersonal, and analytical skills
Excellent communication in English and Arabic language (Preferred)
User-oriented, patient, and calm under pressure
Good understanding of computer systems, mobile devices, and other technology products
Knowledge of various technical support concepts, procedures, and practices
Knowledge of IT Service Management (ITSM) tools
Strong knowledge of desktop computer systems, mobile devices, client-side network devices
Proficiency in Active Directory, Windows Operating systems, Wi-Fi technologies, IP telephony, Microsoft Office tools, Office 365, Teams, Remote desktop connection tools, and other desktop applications
Ability to diagnose and resolve client-side technical issues
Knowledge of IITSM tools and ITIL is an advantage
Ability to work in shifts
Profile Description
BSc/BA degree in IT, Computer Science, or relevant field
Minimum of 2 years of working experience as an IT service desk/helpdesk agent
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