Ensure all orders are fully archived for tracking if needed
Identify and report priority issues and report to senior management.
Support the team when needed
Pass the monthly test and training courses to improve your skills
Receive phone calls from customers and advise products professionally
Ensure all received orders are processed into the system, forwarded to other departments such as accounts receivable department, logistics and delivery… in an accurate and timely manner.
Handling and resolving customer complaints related to orders, products and services