souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare’s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user.
souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment:
1. Order Confirmation – Calling customers to confirm their order and delivery timings
2. Customer Service – Complaint resolution, following up on orders that are overdue due to missing customer/ delivery information, or product unavailability
3. Logistics – Manage day-to-day order dispatching in Dubai with our riders and third-party delivery team. This involves route-mapping to optimize driver efficiency and delivery times
In addition to this, you may be required to assist the Operations team with Adhoc requests including handling customer service inquiries via email, and other tasks.
What are we looking for?
Job Types: Full-time, Permanent
Ability to commute/relocate:
Application Question(s):
Experience:
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